Discover Ballina - Destination NSW Free Virtual Customer Service Training
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Free Online Webinars from Destination NSWUpskill During Lockdown with Free Virtual Hospitality Short Courses

Destination NSW has partnered with Restaurant and Catering Australia to deliver three, free online short courses, known as micro credentials, for NSW tourism and hospitality businesses.

The bundle includes the following free online short courses: 

Destination NSW Free Ditial Training for Hospitality Operators Customer Service Short Course Sept 2021 Customer Service:
  • The seven steps of customer service
  • Upselling and reselling to customers
  • Dealing with customer complaints and challenges
  • Giving exceptional customer service.
Destination NSW Free Ditial Training for Hospitality Operators Managing Customer Expectations Short Course Sept 2021 Managing Customer Expectations (Covid-19)
  • COVID-19 Hospitality Best Practice understanding
  • Managing customer understanding and expectations
  • Managing difficult situations and behaviours
  • Maintaining currency with health department directives.
Destination NSW Free Ditial Training for Hospitality Operators Emotional Awareness Short Course Sept 2021 Emotional Awareness in Customer Service
  • Understanding the concept of emotional intelligence
  • Understanding your personal emotions and how they affect others in business
  • Recognise and understand the emotional strengths and weaknesses of others
  • Use emotional intelligence within the hospitality industry.

CLICK HERE FOR More or to enroll

Source: Destination NSW

These courses, delivered in partnership with Restaurant and Catering Australia, are part of the NSW First Program, to assist tourism businesses to develop, promote and sell tourism products and experiences. To learn more about the NSW First Program, visit or contact This email address is being protected from spambots. You need JavaScript enabled to view it..

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