Discover Ballina - Privacy
Plan your Ballina Coast and Hinterland escapeā€¦

Your privacy is protected by the Privacy and Personal Information Protection Act 1998 (NSW). Personal information is collected to allow Council to process your request.

Please note the only URL Ballina Shire Council controls is all other Uniform Resource Locator (URLs) are the property of third parties and Ballina Shire Council and the Ballina Visitor Information Centre has no control over material on any other URL. 

Your full name, address, email address and phone number are taken each time you make a booking with and whenever you submit a query, suggestion, or request assistance with a booking. Provision of the information is voluntary, however if sufficient information is not provided Council will not be able to process the application.

Your personal information is disclosed to our contractors who provide the booking service or who are forwarded the information requested.

Your personal information is used to respond to requests for products and services.

Information collected is used to charge your credit card, deliver your booking confirmation electronically, contact you for customer service purposes, to make changes or cancellations to your booking, or to respond to questions or suggestions.

Ballina Shire Council does not disclose information except as follows:

  • Accommodation suppliers are provided with your information to process the booking request
  • Tours and activity providers to provide your services and experiences
  • Information about someone posing a threat such as customer fraud or harm to others may be disclosed.

Although Ballina Shire Council offers accommodation from reputable suppliers, there have been no specific limitations placed on suppliers regarding the use or disclosure of your information.

We encourage you to review the privacy policies of suppliers whose accommodation you purchase at 

For any questions regarding your privacy please view Council's Privacy Management Plan or contact the Privacy Officer at This email address is being protected from spambots. You need JavaScript enabled to view it.

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